Welcome to The Wag Lab.

By enrolling your pup in our daycare services, you agree to the following terms and policies designed to ensure a safe, structured, and high-quality experience for all dogs in our care. Full service agreement details are provided to all clients upon enrollment.

​​

Health & Safety Requirements

To maintain a safe and healthy environment for all pets, the following requirements are mandatory for enrollment.

Required Vaccinations All dogs must be current on: 

• Rabies 

• Distemper/Parvo (DHPP)

• Bordetella (Kennel Cough)

• Canine Influenza

• Leptospirosis

A veterinary certificate of health must be updated every 12 months. Fecal Test A current fecal test completed within the last 6 months is required.

 

Required Assessment Day

All dogs must complete a mandatory 1–2 hours assessment scheduled before enrollment. This evaluation helps us assess your pup’s temperament, social skills, play style, and overall comfort in a group daycare setting to ensure safety and compatibility.

Fee: $60.00

​

Payments & Reservations

The Wag Lab operates on a pre-payment system. Payment is required in advance to confirm and secure your reservation.

We accept: 

Zelle 

Credit Cards 

Cash

Please note: A 3.9% non-refundable processing fee applies to all credit card transactions.

A $10 surcharge applies to weekend, after-hours, and holiday services. To guarantee availability, reservations must be made no later than the Monday before the requested week.

Once spots are filled, additional bookings may not be accepted.

​

Registration Fee

A $60 registration fee per pet is also required. You will receive a link to register your pup/s. Please complete the registration for each pet. If you decide not to enroll your pup after the assessment, the registration fee is non-refundable.

​​

​Daycare Drop-Off & Pick-Up Policy

We do not offer half-day daycare rates. Parents are welcome to drop off and pick up their pups anytime during daycare hours starting at 7:00 AM. Early pick-up does not qualify for a half-day discount.

​

HOURS OF OPERATION

Monday through Friday 7:00 AM – 6:30 PM

Daycare Drop-Off Hours 7:00 AM – 10:00 AM

Daycare Pick-Up Hours 4:00 PM – 6:30 PM​

​

Holiday Schedule & Closures

We are closed on the following holidays:

• New Year’s Eve & New Year’s Day

• Memorial Day 

• Independence Day (4th of July)

• Labor Day

• Thanksgiving Day & that Friday

• Christmas Eve & Christmas Day

Important: We do not accept boarding drop-offs or pick-ups on weekends or holidays.

All arrivals and departures must be scheduled during regular business days and operating hours.

 

Overnight Boarding Policy 

Cancellations made by 12:00 p.m. one week prior to the start date are eligible for a full refund.  Cancellations after this deadline will receive no refund for the first seven days, and a 100% refund for any additional days beyond that period. Extended Stay Charges Any pick-up made after the 24-hour boarding cycle will result in an additional full day charge.

​

​

​

Frequently Asked Questions

Do you accept all dogs?

Not quite! To ensure a safe, comfortable environment for every guest, The Wag Lab specializes in small dogs weighing up to 25 pounds. Our boutique space was intentionally designed for little pups, allowing them to play, socialize, and relax without feeling overwhelmed by larger dogs.

​

What are the requirements for admission?

To join our pack, every dog must:

• Be up to date on vaccinations (Rabies, DHPP, and Bordetella as recommended by your veterinarian)

• Be on a current flea and tick prevention program

• Be free from contagious illnesses, parasites, or injuries

• Complete a temperament assessment

• Have a completed client profile and emergency contact information

• Be comfortable being around other small dogs

For the safety of our guests, we reserve the right to decline admission if a dog displays behavior that may place themselves or others at risk.

​

What is a temperament assessment? Is it required?

Temperament assessment fee is $60

Yes! Every new pup completes a complimentary Meet & Greet Assessment before attending daycare or overnight stays.

During this visit, we'll slowly introduce your dog to our environment and a few carefully selected playmates while observing their:

• Comfort level in a new space

• Confidence and body language

• Play style

• Social skills with other dogs

• Response to handling and new experiences

This helps us ensure The Wag Lab is the right fit for your dog and allows us to create the best possible experience from day one.

​

Why is the assessment important?

Just like people, every dog has a unique personality. Some love making new friends immediately, while others need a little extra time to warm up.

Our assessment allows us to understand your dog's individual needs and helps us maintain the calm, positive atmosphere that makes The Wag Lab special.

​

How many dogs do you care for each day?

We intentionally limit our daycare to a small group every day.

Keeping our numbers small allows us to provide:

• More one-on-one attention

• Constant supervision

• A calmer, less stressful environment

• Personalized care for every member of the pack

Quality care will always come before quantity.

​

Will my dog be supervised?

Absolutely. Dogs are supervised throughout the day while they play, rest, and socialize. We prioritize safety, positive interactions, and plenty of opportunities for breaks and quiet time.

​

What should I bring for my dog's first visit?

For daycare, simply bring your pup wearing a secure collar or harness and leash.

For overnight stays, we recommend bringing:

• Their food (pre-portioned if possible)

• Any medications with instructions

• A favorite blanket or toy (optional)

• Anything that helps them feel at home​

​

Can you administer medication?

Yes. We can administer most oral and topical medications according to your veterinarian's instructions. Please let us know about any medications when booking your reservation.

​

Do you separate dogs by size or temperament?

Because we exclusively care for dogs 25 pounds and under, all guests are similar in size. We also carefully consider each dog's temperament and play style to encourage safe, positive interactions throughout the day.

​

What happens if my dog isn't a good fit?

Our goal is for every dog to feel safe, happy, and comfortable. If we determine that our environment isn't the best fit for your pup, we'll discuss our observations with you and may recommend alternative care options better suited to their needs.

​

How far in advance should I book?

Because we maintain a limited capacity of 20 dogs per day, reservations often fill quickly. We recommend booking as early as possible, especially for weekends, holidays, and overnight stays.

​

Can my dog attend if they're not spayed or neutered?

No, all dogs must be spayed or neutered and fully potty trained. We do not use pee pads inside.

​

What if my dog is nervous?

That's perfectly okay! Many dogs need a little time to adjust to a new environment. Our slow introductions, small group sizes, and personalized approach help nervous pups build confidence at their own pace.

Still have questions?
Give us a bark! We'd love to help you decide if The Wag Lab is the perfect fit for your furry family member. 🐾